+\H{feedback-support} Support requests
+
+If you're trying to make PuTTY do something for you and it isn't
+working, but you're not sure whether it's a bug or not, then
+\e{please} consider looking for help somewhere else. This is one of
+the most common types of mail the PuTTY team receives, and we simply
+don't have time to answer all the questions. Questions of this type
+include:
+
+\b If you want to do something with PuTTY but have no idea where to
+start, and reading the manual hasn't helped, try posting to the
+newsgroup \W{news:comp.security.ssh}\c{comp.security.ssh} and see if
+someone can explain it to you.
+
+\b If you have tried to do something with PuTTY but it hasn't
+worked, and you aren't sure whether it's a bug in PuTTY or a bug in
+your SSH server or simply that you're not doing it right, then try
+posting to \W{news:comp.security.ssh}\c{comp.security.ssh} and see
+if someone can solve your problem. Or try doing the same thing with
+a different SSH client and see if it works with that. Please do not
+report it as a PuTTY bug unless you are really sure it \e{is} a bug
+in PuTTY.
+
+\b If you have successfully made a connection to your server and now
+need to know what to type at the server's command prompt, or other
+details of how to use the server-end software, talk to your server's
+system administrator. This is not the PuTTY team's problem. PuTTY is
+only a communications tool, like a telephone; if you can't speak the
+same language as the person at the other end of the phone, it isn't
+the telephone company's job to teach it to you.
+
+If you absolutely cannot get a support question answered any other
+way, you can try mailing it to us, but we can't guarantee to have
+time to answer it.
+