Update text about ports, hopefully not too controversial.
[u/mdw/putty] / doc / faq.but
1 \versionid $Id: faq.but,v 1.46 2003/03/29 01:44:39 owen Exp $
2
3 \A{faq} PuTTY FAQ
4
5 This FAQ is published on the PuTTY web site, and also provided as an
6 appendix in the manual.
7
8 \H{faq-support} Features supported in PuTTY
9
10 In general, if you want to know if PuTTY supports a particular
11 feature, you should look for it on the
12 \W{http://www.chiark.greenend.org.uk/~sgtatham/putty/}{PuTTY web site}.
13 In particular:
14
15 \b try the
16 \W{http://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html}{changes
17 page}, and see if you can find the feature on there. If a feature is
18 listed there, it's been implemented. If it's listed as a change made
19 \e{since} the latest version, it should be available in the
20 development snapshots, in which case testing will be very welcome.
21
22 \b try the
23 \W{http://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/}{Wishlist
24 page}, and see if you can find the feature there. If it's on there,
25 and not in the \q{Recently fixed} section, it probably \e{hasn't} been
26 implemented.
27
28 \S{faq-ssh2}{Question} Does PuTTY support SSH v2?
29
30 Yes. SSH v2 support has been available in PuTTY since version 0.50.
31 However, currently the \e{default} SSH protocol is v1; to select SSH
32 v2 if your server supports both, go to the SSH panel and change the
33 \e{Preferred SSH protocol version} option. (The factory default will
34 \W{http://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/ssh2-default.html}{change to v2}
35 in the next full release.)
36
37 Public key authentication (both RSA and DSA) in SSH v2 is new in
38 version 0.52.
39
40 \S{faq-ssh2-keyfmt}{Question} Does PuTTY support reading OpenSSH or
41 \cw{ssh.com} SSHv2 private key files?
42
43 PuTTY doesn't support this natively, but as of 0.53
44 PuTTYgen can convert both OpenSSH and \cw{ssh.com} private key
45 files into PuTTY's format.
46
47 \S{faq-ssh1}{Question} Does PuTTY support SSH v1?
48
49 Yes. SSH 1 support has always been available in PuTTY.
50
51 \S{faq-localecho}{Question} Does PuTTY support local echo?
52
53 Yes. Version 0.52 has proper support for local echo.
54
55 In version 0.51 and before, local echo could not be separated from
56 local line editing (where you type a line of text locally, and it is
57 not sent to the server until you press Return, so you have the
58 chance to edit it and correct mistakes \e{before} the server sees
59 it). New in version 0.52, local echo and local line editing are
60 separate options, and by default PuTTY will try to determine
61 automatically whether to enable them or not, based on which protocol
62 you have selected and also based on hints from the server. If you
63 have a problem with PuTTY's default choice, you can force each
64 option to be enabled or disabled as you choose. The controls are in
65 the Terminal panel, in the section marked \q{Line discipline
66 options}.
67
68 \S{faq-disksettings}{Question} Does PuTTY support storing its
69 settings in a disk file?
70
71 Not at present, although \k{config-file} in the documentation gives
72 a method of achieving the same effect.
73
74 \S{faq-fullscreen}{Question} Does PuTTY support full-screen mode,
75 like a DOS box?
76
77 Yes; this is a new feature in version 0.52.
78
79 \S{faq-password-remember}{Question} Does PuTTY have the ability to
80 remember my password so I don't have to type it every time?
81
82 No, it doesn't.
83
84 Remembering your password is a bad plan for obvious security
85 reasons: anyone who gains access to your machine while you're away
86 from your desk can find out the remembered password, and use it,
87 abuse it or change it.
88
89 In addition, it's not even \e{possible} for PuTTY to automatically
90 send your password in a Telnet session, because Telnet doesn't give
91 the client software any indication of which part of the login
92 process is the password prompt. PuTTY would have to guess, by
93 looking for words like \q{password} in the session data; and if your
94 login program is written in something other than English, this won't
95 work.
96
97 In SSH, remembering your password would be possible in theory, but
98 there doesn't seem to be much point since SSH supports public key
99 authentication, which is more flexible and more secure. See
100 \k{pubkey} in the documentation for a full discussion of public key
101 authentication.
102
103 \S{faq-hostkeys}{Question} Is there an option to turn off the
104 annoying host key prompts?
105
106 No, there isn't. And there won't be. Even if you write it yourself
107 and send us the patch, we won't accept it.
108
109 Those annoying host key prompts are the \e{whole point} of SSH.
110 Without them, all the cryptographic technology SSH uses to secure
111 your session is doing nothing more than making an attacker's job
112 slightly harder; instead of sitting between you and the server with
113 a packet sniffer, the attacker must actually subvert a router and
114 start modifying the packets going back and forth. But that's not all
115 that much harder than just sniffing; and without host key checking,
116 it will go completely undetected by client or server.
117
118 Host key checking is your guarantee that the encryption you put on
119 your data at the client end is the \e{same} encryption taken off the
120 data at the server end; it's your guarantee that it hasn't been
121 removed and replaced somewhere on the way. Host key checking makes
122 the attacker's job \e{astronomically} hard, compared to packet
123 sniffing, and even compared to subverting a router. Instead of
124 applying a little intelligence and keeping an eye on Bugtraq, the
125 attacker must now perform a brute-force attack against at least one
126 military-strength cipher. That insignificant host key prompt really
127 does make \e{that} much difference.
128
129 If you're having a specific problem with host key checking - perhaps
130 you want an automated batch job to make use of PSCP or Plink, and
131 the interactive host key prompt is hanging the batch process - then
132 the right way to fix it is to add the correct host key to the
133 Registry in advance. That way, you retain the \e{important} feature
134 of host key checking: the right key will be accepted and the wrong
135 ones will not. Adding an option to turn host key checking off
136 completely is the wrong solution and we will not do it.
137
138 \S{faq-server}{Question} Will you write an SSH server for the PuTTY
139 suite, to go with the client?
140
141 No. The only reason we might want to would be if we could easily
142 re-use existing code and significantly cut down the effort. We don't
143 believe this is the case; there just isn't enough common ground
144 between an SSH client and server to make it worthwhile.
145
146 If someone else wants to use bits of PuTTY in the process of writing
147 a Windows SSH server, they'd be perfectly welcome to of course, but
148 I really can't see it being a lot less effort for us to do that than
149 it would be for us to write a server from the ground up. We don't
150 have time, and we don't have motivation. The code is available if
151 anyone else wants to try it.
152
153 \S{faq-pscp-ascii}{Question} Can PSCP or PSFTP transfer files in
154 ASCII mode?
155
156 Unfortunately not. This is a limitation of the file transfer
157 protocols: the SCP and SFTP protocols have no notion of transferring
158 a file in anything other than binary mode.
159
160 SFTP is designed to be extensible, so it's possible that an
161 extension might be proposed at some later date that implements ASCII
162 transfer. But the PuTTY team can't do anything about it until that
163 happens.
164
165 \H{faq-ports} Ports to other operating systems
166
167 The eventual goal is for PuTTY to be a multi-platform program, able
168 to run on at least Windows, Mac OS and Unix.
169
170 Porting will become easier once PuTTY has a generalised porting
171 layer, drawing a clear line between platform-dependent and
172 platform-independent code. The general intention was for this
173 porting layer to evolve naturally as part of the process of doing
174 the first port; a Unix port is now under way and the plan seems to
175 be working so far.
176
177 \S{faq-ports-general}{Question} What ports of PuTTY exist?
178
179 Currently, release versions of PuTTY only run on full Win32 systems.
180 This includes Windows 95, 98, and ME, and it includes Windows NT,
181 Windows 2000 and Windows XP. In the development code, partial ports
182 to Unix (see \k{faq-unix}) and the Mac OS (see \k{faq-mac-port}).
183 are under way.
184
185 Currently PuTTY does \e{not} run on Windows CE (see \k{faq-wince}),
186 and it does not quite run on the Win32s environment under Windows
187 3.1 (see \k{faq-win31}).
188
189 We do not have release-quality ports for any other systems at the
190 present time. If anyone told you we had a Mac port, or an iPaq port,
191 or any other port of PuTTY, they were mistaken. We don't.
192
193 \S{faq-unix}{Question} Will there be a port to Unix?
194
195 It's currently being worked on. If you look at the nightly source
196 snapshots, you should find a \c{unix} subdirectory, which should
197 build you a Unix port of Plink, and also \c{pterm} - an
198 \cw{xterm}-type program which supports the same terminal emulation
199 as PuTTY.
200
201 It isn't yet clear whether we will bother combining the terminal
202 emulator and network back end into the same process, to provide a
203 Unix port of the full GUI form of PuTTY. It wouldn't be as useful a
204 thing on Unix as it would be on Windows; its major value would
205 probably be as a pathfinding effort for other ports. If anyone
206 really wants it, we'd be interested to know why :-)
207
208 \S{faq-wince}{Question} Will there be a port to Windows CE or PocketPC?
209
210 It's currently being worked on, but it's only in its early stages yet,
211 and certainly isn't yet useful. PuTTY on portable devices would
212 clearly be a useful thing, so in the long term I hope it can be
213 brought up to release quality.
214
215 \S{faq-win31}{Question} Is there a port to Windows 3.1?
216
217 PuTTY is a 32-bit application from the ground up, so it won't run on
218 Windows 3.1 as a native 16-bit program; and it would be \e{very}
219 hard to port it to do so, because of Windows 3.1's vile memory
220 allocation mechanisms.
221
222 However, it is possible in theory to compile the existing PuTTY
223 source in such a way that it will run under Win32s (an extension to
224 Windows 3.1 to let you run 32-bit programs). In order to do this
225 you'll need the right kind of C compiler - modern versions of Visual
226 C at least have stopped being backwards compatible to Win32s. Also,
227 the last time we tried this it didn't work very well.
228
229 If you're interested in running PuTTY under Windows 3.1, help and
230 testing in this area would be very welcome!
231
232 \S{faq-mac-port}{Question} Will there be a port to the Mac?
233
234 There is a port to the Mac OS in progress. It's just about usable, but
235 has an awful lot of gaps and rough edges that will need cleaning up
236 before release.
237
238 \S{faq-epoc}{Question} Will there be a port to EPOC?
239
240 I hope so, but given that ports aren't really progressing very fast
241 even on systems the developers \e{do} already know how to program
242 for, it might be a long time before any of us get round to learning
243 a new system and doing the port for that.
244
245 However, some of the work has been done by other people, and a beta
246 port of PuTTY for the Nokia 9200 Communicator series is available
247 from \W{http://www.s2.org/putty/}\cw{http://www.s2.org/putty/}
248
249 \H{faq-embedding} Embedding PuTTY in other programs
250
251 \S{faq-dll}{Question} Is the SSH or Telnet code available as a DLL?
252
253 No, it isn't. It would take a reasonable amount of rewriting for
254 this to be possible, and since the PuTTY project itself doesn't
255 believe in DLLs (they make installation more error-prone) none of us
256 has taken the time to do it.
257
258 Most of the code cleanup work would be a good thing to happen in
259 general, so if anyone feels like helping, we wouldn't say no.
260
261 \S{faq-vb}{Question} Is the SSH or Telnet code available as a Visual
262 Basic component?
263
264 No, it isn't. None of the PuTTY team uses Visual Basic, and none of
265 us has any particular need to make SSH connections from a Visual
266 Basic application. In addition, all the preliminary work to turn it
267 into a DLL would be necessary first; and furthermore, we don't even
268 know how to write VB components.
269
270 If someone offers to do some of this work for us, we might consider
271 it, but unless that happens I can't see VB integration being
272 anywhere other than the very bottom of our priority list.
273
274 \S{faq-ipc}{Question} How can I use PuTTY to make an SSH connection
275 from within another program?
276
277 Probably your best bet is to use Plink, the command-line connection
278 tool. If you can start Plink as a second Windows process, and
279 arrange for your primary process to be able to send data to the
280 Plink process, and receive data from it, through pipes, then you
281 should be able to make SSH connections from your program.
282
283 This is what CVS for Windows does, for example.
284
285 \H{faq-details} Details of PuTTY's operation
286
287 \S{faq-term}{Question} What terminal type does PuTTY use?
288
289 For most purposes, PuTTY can be considered to be an \cw{xterm}
290 terminal.
291
292 PuTTY also supports some terminal control sequences not supported by
293 the real \cw{xterm}: notably the Linux console sequences that
294 reconfigure the colour palette, and the title bar control sequences
295 used by \cw{DECterm} (which are different from the \cw{xterm} ones;
296 PuTTY supports both).
297
298 By default, PuTTY announces its terminal type to the server as
299 \c{xterm}. If you have a problem with this, you can reconfigure it
300 to say something else; \c{vt220} might help if you have trouble.
301
302 \S{faq-settings}{Question} Where does PuTTY store its data?
303
304 PuTTY stores most of its data (saved sessions, SSH host keys) in the
305 Registry. The precise location is
306
307 \c HKEY_CURRENT_USER\Software\SimonTatham\PuTTY
308
309 and within that area, saved sessions are stored under \c{Sessions}
310 while host keys are stored under \c{SshHostKeys}.
311
312 PuTTY also requires a random number seed file, to improve the
313 unpredictability of randomly chosen data needed as part of the SSH
314 cryptography. This is stored by default in your Windows home
315 directory (\c{%HOMEDRIVE%\\%HOMEPATH%}), or in the actual Windows
316 directory (such as \c{C:\\WINDOWS}) if the home directory doesn't
317 exist, for example if you're using Win95. If you want to change the
318 location of the random number seed file, you can put your chosen
319 pathname in the Registry, at
320
321 \c HKEY_CURRENT_USER\Software\SimonTatham\PuTTY\RandSeedFile
322
323 \H{faq-howto} HOWTO questions
324
325 \S{faq-startmax}{Question} How can I make PuTTY start up maximised?
326
327 Create a Windows shortcut to start PuTTY from, and set it as \q{Run
328 Maximized}.
329
330 \S{faq-startsess}{Question} How can I create a Windows shortcut to
331 start a particular saved session directly?
332
333 To run a PuTTY session saved under the name \q{\cw{mysession}},
334 create a Windows shortcut that invokes PuTTY with a command line
335 like
336
337 \c \path\name\to\putty.exe -load mysession
338
339 (Note: prior to 0.53, the syntax was \c{@session}. This is now
340 deprecated and may be removed at some point.)
341
342 \S{faq-startssh}{Question} How can I start an SSH session straight
343 from the command line?
344
345 Use the command line \c{putty -ssh host.name}. Alternatively, create
346 a saved session that specifies the SSH protocol, and start the saved
347 session as shown in \k{faq-startsess}.
348
349 \S{faq-cutpaste}{Question} How do I copy and paste between PuTTY and
350 other Windows applications?
351
352 Copy and paste works similarly to the X Window System. You use the
353 left mouse button to select text in the PuTTY window. The act of
354 selection \e{automatically} copies the text to the clipboard: there
355 is no need to press Ctrl-Ins or Ctrl-C or anything else. In fact,
356 pressing Ctrl-C will send a Ctrl-C character to the other end of
357 your connection (just like it does the rest of the time), which may
358 have unpleasant effects. The \e{only} thing you need to do, to copy
359 text to the clipboard, is to select it.
360
361 To paste the clipboard contents into a PuTTY window, by default you
362 click the right mouse button. If you have a three-button mouse and
363 are used to X applications, you can configure pasting to be done by
364 the middle button instead, but this is not the default because most
365 Windows users don't have a middle button at all.
366
367 You can also paste by pressing Shift-Ins.
368
369 \S{faq-tunnels}{Question} How do I use X forwarding and port
370 forwarding? I can't find the Tunnels panel.
371
372 This is a new feature in version 0.52. You should upgrade.
373
374 \S{faq-options}{Question} How do I use all PuTTY's features (public
375 keys, proxying, cipher selection, etc.) in PSCP, PSFTP and Plink?
376
377 Most major features (e.g., public keys, port forwarding) are available
378 through command line options. See the documentation.
379
380 Not all features are accessible from the command line yet, although
381 we'd like to fix this. In the meantime, you can use most of
382 PuTTY's features if you create a PuTTY saved session, and then use
383 the name of the saved session on the command line in place of a
384 hostname. This works for PSCP, PSFTP and Plink (but don't expect
385 port forwarding in the file transfer applications!).
386
387 \S{faq-pscp}{Question} How do I use PSCP.EXE? When I double-click it
388 gives me a command prompt window which then closes instantly.
389
390 PSCP is a command-line application, not a GUI application. If you
391 run it without arguments, it will simply print a help message and
392 terminate.
393
394 To use PSCP properly, run it from a Command Prompt window. See
395 \k{pscp} in the documentation for more details.
396
397 \S{faq-pscp-spaces}{Question} How do I use PSCP to copy a file whose
398 name has spaces in?
399
400 If PSCP is using the traditional SCP protocol, this is confusing. If
401 you're specifying a file at the local end, you just use one set of
402 quotes as you would normally do:
403
404 \c pscp "local filename with spaces" user@host:
405 \c pscp user@host:myfile "local filename with spaces"
406
407 But if the filename you're specifying is on the \e{remote} side, you
408 have to use backslashes and two sets of quotes:
409
410 \c pscp user@host:"\"remote filename with spaces\"" local_filename
411 \c pscp local_filename user@host:"\"remote filename with spaces\""
412
413 Worse still, in a remote-to-local copy you have to specify the local
414 file name explicitly, otherwise PSCP will complain that they don't
415 match (unless you specified the \c{-unsafe} option). The following
416 command will give an error message:
417
418 \c c:\>pscp user@host:"\"oo er\"" .
419 \c warning: remote host tried to write to a file called 'oo er'
420 \c when we requested a file called '"oo er"'.
421
422 Instead, you need to specify the local file name in full:
423
424 \c c:\>pscp user@host:"\"oo er\"" "oo er"
425
426 If PSCP is using the newer SFTP protocol, none of this is a problem,
427 and all filenames with spaces in are specified using a single pair
428 of quotes in the obvious way:
429
430 \c pscp "local file" user@host:
431 \c pscp user@host:"remote file" .
432
433 \H{faq-trouble} Troubleshooting
434
435 \S{faq-incorrect-mac}{Question} Why do I see \q{Incorrect MAC
436 received on packet}?
437
438 This is due to a bug in old SSH 2 servers distributed by
439 \cw{ssh.com}. Version 2.3.0 and below of their SSH 2 server
440 constructs Message Authentication Codes in the wrong way, and
441 expects the client to construct them in the same wrong way. PuTTY
442 constructs the MACs correctly by default, and hence these old
443 servers will fail to work with it.
444
445 If you are using PuTTY version 0.52 or better, this should work
446 automatically: PuTTY should detect the buggy servers from their
447 version number announcement, and automatically start to construct
448 its MACs in the same incorrect manner as they do, so it will be able
449 to work with them.
450
451 If you are using PuTTY version 0.51 or below, you can enable the
452 workaround by going to the SSH panel and ticking the box labelled
453 \q{Imitate SSH 2 MAC bug}. It's possible that you might have to do
454 this with 0.52 as well, if a buggy server exists that PuTTY doesn't
455 know about.
456
457 In this context MAC stands for Message Authentication Code. It's a
458 cryptographic term, and it has nothing at all to do with Ethernet
459 MAC (Media Access Control) addresses.
460
461 \S{faq-pscp-protocol}{Question} Why do I see \q{Fatal: Protocol
462 error: Expected control record} in PSCP?
463
464 This happens because PSCP was expecting to see data from the server
465 that was part of the PSCP protocol exchange, and instead it saw data
466 that it couldn't make any sense of at all.
467
468 This almost always happens because the startup scripts in your
469 account on the server machine are generating output. This is
470 impossible for PSCP, or any other SCP client, to work around. You
471 should never use startup files (\c{.bashrc}, \c{.cshrc} and so on)
472 which generate output in non-interactive sessions.
473
474 This is not actually a PuTTY problem. If PSCP fails in this way,
475 then all other SCP clients are likely to fail in exactly the same
476 way. The problem is at the server end.
477
478 \S{faq-colours}{Question} I clicked on a colour in the Colours
479 panel, and the colour didn't change in my terminal.
480
481 That isn't how you're supposed to use the Colours panel.
482
483 During the course of a session, PuTTY potentially uses \e{all} the
484 colours listed in the Colours panel. It's not a question of using
485 only one of them and you choosing which one; PuTTY will use them
486 \e{all}. The purpose of the Colours panel is to let you adjust the
487 appearance of all the colours. So to change the colour of the
488 cursor, for example, you would select \q{Cursor Colour}, press the
489 \q{Modify} button, and select a new colour from the dialog box that
490 appeared. Similarly, if you want your session to appear in green,
491 you should select \q{Default Foreground} and press \q{Modify}.
492 Clicking on \q{ANSI Green} won't turn your session green; it will
493 only allow you to adjust the \e{shade} of green used when PuTTY is
494 instructed by the server to display green text.
495
496 \S{faq-winsock2}{Question} Plink on Windows 95 says it can't find
497 \cw{WS2_32.DLL}.
498
499 Plink requires the extended Windows network library, WinSock version
500 2. This is installed as standard on Windows 98 and above, and on
501 Windows NT, and even on later versions of Windows 95; but early
502 Win95 installations don't have it.
503
504 In order to use Plink on these systems, you will need to download
505 the
506 \W{http://www.microsoft.com/windows95/downloads/contents/wuadmintools/s_wunetworkingtools/w95sockets2/}{WinSock 2 upgrade}:
507
508 \c http://www.microsoft.com/windows95/downloads/contents/wuadmintools/
509 \c s_wunetworkingtools/w95sockets2/
510
511 \S{faq-rekey}{Question} My PuTTY sessions close after an hour and
512 tell me \q{Server failed host key check}.
513
514 This is a bug in all versions of PuTTY up to and including 0.51. SSH
515 v2 servers from \cw{ssh.com} will require the key exchange to be
516 repeated one hour after the start of the connection, and PuTTY will
517 get this wrong.
518
519 Upgrade to version 0.52 or better and the problem should go away.
520
521 \S{faq-outofmem}{Question} After trying to establish an SSH 2
522 connection, PuTTY says \q{Out of memory} and dies.
523
524 If this happens just while the connection is starting up, this often
525 indicates that for some reason the client and server have failed to
526 establish a session encryption key. Somehow, they have performed
527 calculations that should have given each of them the same key, but
528 have ended up with different keys; so data encrypted by one and
529 decrypted by the other looks like random garbage.
530
531 This causes an \q{out of memory} error because the first encrypted
532 data PuTTY expects to see is the length of an SSH message. Normally
533 this will be something well under 100 bytes. If the decryption has
534 failed, PuTTY will see a completely random length in the region of
535 two \e{gigabytes}, and will try to allocate enough memory to store
536 this non-existent message. This will immediately lead to it thinking
537 it doesn't have enough memory, and panicking.
538
539 If this happens to you, it is quite likely to still be a PuTTY bug
540 and you should report it (although it might be a bug in your SSH
541 server instead); but it doesn't necessarily mean you've actually run
542 out of memory.
543
544 \S{faq-outofmem2}{Question} When attempting a file transfer, either
545 PSCP or PSFTP says \q{Out of memory} and dies.
546
547 This is almost always caused by your login scripts on the server
548 generating output. PSCP or PSFTP will receive that output when they
549 were expecting to see the start of a file transfer protocol, and
550 they will attempt to interpret the output as file-transfer protocol.
551 This will usually lead to an \q{out of memory} error for much the
552 same reasons as given in \k{faq-outofmem}.
553
554 This is a setup problem in your account on your server, \e{not} a
555 PSCP/PSFTP bug. Your login scripts should \e{never} generate output
556 during non-interactive sessions; secure file transfer is not the
557 only form of remote access that will break if they do.
558
559 On Unix, a simple fix is to ensure that all the parts of your login
560 script that might generate output are in \c{.profile} (if you use a
561 Bourne shell derivative) or \c{.login} (if you use a C shell).
562 Putting them in more general files such as \c{.bashrc} or \c{.cshrc}
563 is liable to lead to problems.
564
565 \S{faq-psftp-slow}{Question} PSFTP transfers files much slower than PSCP.
566
567 We believe this is because the SFTP and SSH2 protocols are less
568 efficient at bulk data transfer than SCP and SSH1, because every
569 block of data transferred requires an acknowledgment from the far
570 end. It would in theory be possible to queue several blocks of data
571 to get round this speed problem, but as yet we haven't done the
572 coding. If you really want this fixed, feel free to offer to help.
573
574 \S{faq-bce}{Question} When I run full-colour applications, I see
575 areas of black space where colour ought to be.
576
577 You almost certainly need to enable the \q{Use background colour to
578 erase screen} setting in the Terminal panel. Note that if you do
579 this in mid-session, it won't take effect until you reset the
580 terminal (see \k{faq-resetterm}).
581
582 \S{faq-resetterm}{Question} When I change some terminal settings,
583 nothing happens.
584
585 Some of the terminal options (notably Auto Wrap and
586 background-colour screen erase) actually represent the \e{default}
587 setting, rather than the currently active setting. The server can
588 send sequences that modify these options in mid-session, but when
589 the terminal is reset (by server action, or by you choosing \q{Reset
590 Terminal} from the System menu) the defaults are restored.
591
592 If you want to change one of these options in the middle of a
593 session, you will find that the change does not immediately take
594 effect. It will only take effect once you reset the terminal.
595
596 \S{faq-altgr}{Question} I can't type characters that require the
597 AltGr key.
598
599 In PuTTY version 0.51, the AltGr key was broken. Upgrade to version
600 0.52 or better.
601
602 \S{faq-idleout}{Question} My PuTTY sessions unexpectedly close after
603 they are idle for a while.
604
605 Some types of firewall, and almost any router doing Network Address
606 Translation (NAT, also known as IP masquerading), will forget about
607 a connection through them if the connection does nothing for too
608 long. This will cause the connection to be rudely cut off when
609 contact is resumed.
610
611 You can try to combat this by telling PuTTY to send \e{keepalives}:
612 packets of data which have no effect on the actual session, but
613 which reassure the router or firewall that the network connection is
614 still active and worth remembering about.
615
616 Keepalives don't solve everything, unfortunately; although they
617 cause greater robustness against this sort of router, they can also
618 cause a \e{loss} of robustness against network dropouts. See
619 \k{config-keepalive} in the documentation for more discussion of
620 this.
621
622 \S{faq-timeout}{Question} PuTTY's network connections time out too
623 quickly when network connectivity is temporarily lost.
624
625 This is a Windows problem, not a PuTTY problem. The timeout value
626 can't be set on per application or per session basis. To increase
627 the TCP timeout globally, you need to tinker with the Registry.
628
629 On Windows 95, 98 or ME, the registry key you need to change is
630
631 \c HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\
632 \c MSTCP\MaxDataRetries
633
634 (it must be of type DWORD in Win95, or String in Win98/ME).
635
636 On Windows NT or 2000, the registry key is
637
638 \c HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\
639 \c Parameters\TcpMaxDataRetransmissions
640
641 and it must be of type DWORD.
642
643 Set the key's value to something like 10. This will cause Windows to
644 try harder to keep connections alive instead of abandoning them.
645
646 \S{faq-puttyputty}{Question} When I \cw{cat} a binary file, I get
647 `PuTTYPuTTYPuTTY' on my command line.
648
649 Don't do that, then.
650
651 This is designed behaviour; when PuTTY receives the character
652 Control-E from the remote server, it interprets it as a request to
653 identify itself, and so it sends back the string \q{\cw{PuTTY}} as
654 if that string had been entered at the keyboard. Control-E should
655 only be sent by programs that are prepared to deal with the
656 response. Writing a binary file to your terminal is likely to output
657 many Control-E characters, and cause this behaviour. Don't do it.
658 It's a bad plan.
659
660 To mitigate the effects, you could configure the answerback string
661 to be empty (see \k{config-answerback}); but writing binary files to
662 your terminal is likely to cause various other unpleasant behaviour,
663 so this is only a small remedy.
664
665 \S{faq-wintitle}{Question} When I \cw{cat} a binary file, my window
666 title changes to a nonsense string.
667
668 Don't do that, then.
669
670 It is designed behaviour that PuTTY should have the ability to
671 adjust the window title on instructions from the server. Normally
672 the control sequence that does this should only be sent
673 deliberately, by programs that know what they are doing and intend
674 to put meaningful text in the window title. Writing a binary file to
675 your terminal runs the risk of sending the same control sequence by
676 accident, and cause unexpected changes in the window title. Don't do
677 it.
678
679 \S{faq-password-fails}{Question} My keyboard stops working once
680 PuTTY displays the password prompt.
681
682 No, it doesn't. PuTTY just doesn't display the password you type, so
683 that someone looking at your screen can't see what it is.
684
685 Unlike the Windows login prompts, PuTTY doesn't display the password
686 as a row of asterisks either. This is so that someone looking at
687 your screen can't even tell how \e{long} your password is, which
688 might be valuable information.
689
690 \S{faq-keyboard}{Question} One or more function keys don't do what I
691 expected in a server-side application.
692
693 If you've already tried all the relevant options in the PuTTY
694 Keyboard panel, you may need to mail the PuTTY maintainers and ask.
695
696 It is \e{not} usually helpful just to tell us which application,
697 which server operating system, and which key isn't working; in order
698 to replicate the problem we would need to have a copy of every
699 operating system, and every application, that anyone has ever
700 complained about.
701
702 PuTTY responds to function key presses by sending a sequence of
703 control characters to the server. If a function key isn't doing what
704 you expect, it's likely that the character sequence your application
705 is expecting to receive is not the same as the one PuTTY is sending.
706 Therefore what we really need to know is \e{what} sequence the
707 application is expecting.
708
709 The simplest way to investigate this is to find some other terminal
710 environment, in which that function key \e{does} work; and then
711 investigate what sequence the function key is sending in that
712 situation. One reasonably easy way to do this on a Unix system is to
713 type the command \c{cat}, and then press the function key. This is
714 likely to produce output of the form \c{^[[11~}. You can also do
715 this in PuTTY, to find out what sequence the function key is
716 producing in that. Then you can mail the PuTTY maintainers and tell
717 us \q{I wanted the F1 key to send \c{^[[11~}, but instead it's
718 sending \c{^[OP}, can this be done?}, or something similar.
719
720 You should still read the
721 \W{http://www.chiark.greenend.org.uk/~sgtatham/putty/feedback.html}{Feedback
722 page} on the PuTTY website (also provided as \k{feedback} in the
723 manual), and follow the guidelines contained in that.
724
725 \S{faq-openssh-bad-openssl}{Question} Since my SSH server was upgraded
726 to OpenSSH 3.1p1/3.4p1, I can no longer connect with PuTTY.
727
728 There is a known problem when OpenSSH has been built against an
729 incorrect version of OpenSSL; the quick workaround is to configure
730 PuTTY to use SSH protocol 2 and the Blowfish cipher.
731
732 For more details and OpenSSH patches, see
733 \W{http://bugzilla.mindrot.org/show_bug.cgi?id=138}{bug 138} in the
734 OpenSSH BTS.
735
736 This is not a PuTTY-specific problem; if you try to connect with
737 another client you'll likely have similar problems. (Although PuTTY's
738 default cipher differs from many other clients.)
739
740 \e{OpenSSH 3.1p1:} configurations known to be broken (and symptoms):
741
742 \b SSH 2 with AES cipher (PuTTY says "Assertion failed! Expression:
743 (len & 15) == 0" in sshaes.c, or "Out of memory", or crashes)
744
745 \b SSH 2 with 3DES (PuTTY says "Incorrect MAC received on packet")
746
747 \b SSH 1 with Blowfish (PuTTY says "Incorrect CRC received on
748 packet")
749
750 \b SSH 1 with 3DES
751
752 \e{OpenSSH 3.4p1:} as of 3.4p1, only the problem with SSH 1 and
753 Blowfish remains. Rebuild your server, apply the patch linked to from
754 bug 138 above, or use another cipher (e.g., 3DES) instead.
755
756 \e{Other versions:} we occasionally get reports of the same symptom
757 and workarounds with older versions of OpenSSH, although it's not
758 clear the underlying cause is the same.
759
760 \S{faq-ssh2key-ssh1conn}{Question} Why do I see "Couldn't load private
761 key from ..."? Why can PuTTYgen load my key but not PuTTY?
762
763 It's likely that you've generated an SSH protocol 2 key with PuTTYgen,
764 but you're trying to use it in an SSH 1 connection. SSH1 and SSH2 keys
765 have different formats, and (at least in 0.52) PuTTY's reporting of a
766 key in the wrong format isn't optimal.
767
768 To connect using SSH 2 to a server that supports both versions, you
769 need to change the configuration from the default (see \k{faq-ssh2}).
770
771 \S{faq-rh8-utf8}{Question} When I'm connected to a Red Hat Linux 8.0
772 system, some characters don't display properly.
773
774 A common complaint is that hyphens in man pages show up as a-acute.
775
776 With release 8.0, Red Hat appear to have made UTF-8 the default
777 character set. There appears to be no way for terminal emulators such
778 as PuTTY to know this (as far as we know, the appropriate escape
779 sequence to switch into UTF-8 mode isn't sent).
780
781 A fix is to configure sessions to RH8 systems to use UTF-8
782 translation - see \k{config-charset} in the documentation. (Note that
783 if you use \q{Change Settings}, changes may not take place immediately
784 - see \k{faq-resetterm}.)
785
786 If you really want to change the character set used by the server, the
787 right place is \c{/etc/sysconfig/i18n}, but this shouldn't be
788 necessary.
789
790 \H{faq-secure} Security questions
791
792 \S{faq-publicpc}{Question} Is it safe for me to download PuTTY and
793 use it on a public PC?
794
795 It depends on whether you trust that PC. If you don't trust the
796 public PC, don't use PuTTY on it, and don't use any other software
797 you plan to type passwords into either. It might be watching your
798 keystrokes, or it might tamper with the PuTTY binary you download.
799 There is \e{no} program safe enough that you can run it on an
800 actively malicious PC and get away with typing passwords into it.
801
802 If you do trust the PC, then it's probably OK to use PuTTY on it
803 (but if you don't trust the network, then the PuTTY download might
804 be tampered with, so it would be better to carry PuTTY with you on a
805 floppy).
806
807 \S{faq-cleanup}{Question} What does PuTTY leave on a system? How can
808 I clean up after it?
809
810 PuTTY will leave some Registry entries, and a random seed file, on
811 the PC (see \k{faq-settings}). If you are using PuTTY on a public
812 PC, or somebody else's PC, you might want to clean these up when you
813 leave. You can do that automatically, by running the command
814 \c{putty -cleanup}.
815
816 \S{faq-dsa}{Question} How come PuTTY now supports DSA, when the
817 website used to say how insecure it was?
818
819 DSA has a major weakness \e{if badly implemented}: it relies on a
820 random number generator to far too great an extent. If the random
821 number generator produces a number an attacker can predict, the DSA
822 private key is exposed - meaning that the attacker can log in as you
823 on all systems that accept that key.
824
825 The PuTTY policy changed because the developers were informed of
826 ways to implement DSA which do not suffer nearly as badly from this
827 weakness, and indeed which don't need to rely on random numbers at
828 all. For this reason we now believe PuTTY's DSA implementation is
829 probably OK. However, if you have the choice, we still recommend you
830 use RSA instead.
831
832 \S{faq-virtuallock}{Question} Couldn't Pageant use
833 \cw{VirtualLock()} to stop private keys being written to disk?
834
835 Unfortunately not. The \cw{VirtualLock()} function in the Windows
836 API doesn't do a proper job: it may prevent small pieces of a
837 process's memory from being paged to disk while the process is
838 running, but it doesn't stop the process's memory as a whole from
839 being swapped completely out to disk when the process is long-term
840 inactive. And Pageant spends most of its time inactive.
841
842 \H{faq-admin} Administrative questions
843
844 \S{faq-domain}{Question} Would you like me to register you a nicer
845 domain name?
846
847 No, thank you. Even if you can find one (most of them seem to have
848 been registered already, by people who didn't ask whether we
849 actually wanted it before they applied), we're happy with the PuTTY
850 web site being exactly where it is. It's not hard to find (just type
851 \q{putty} into \W{http://www.google.com/}{google.com} and we're the
852 first link returned), and we don't believe the administrative hassle
853 of moving the site would be worth the benefit.
854
855 In addition, if we \e{did} want a custom domain name, we would want
856 to run it ourselves, so we knew for certain that it would continue
857 to point where we wanted it, and wouldn't suddenly change or do
858 strange things. Having it registered for us by a third party who we
859 don't even know is not the best way to achieve this.
860
861 \S{faq-webhosting}{Question} Would you like free web hosting for the
862 PuTTY web site?
863
864 We already have some, thanks.
865
866 \S{faq-sourceforge}{Question} Why don't you move PuTTY to
867 SourceForge?
868
869 Partly, because we don't want to move the web site location (see
870 \k{faq-domain}).
871
872 Also, security reasons. PuTTY is a security product, and as such it
873 is particularly important to guard the code and the web site against
874 unauthorised modifications which might introduce subtle security
875 flaws. Therefore, we prefer that the CVS repository, web site and
876 FTP site remain where they are, under the direct control of system
877 administrators we know and trust personally, rather than being run
878 by a large organisation full of people we've never met and which is
879 known to have had breakins in the past.
880
881 No offence to SourceForge; I think they do a wonderful job. But
882 they're not ideal for everyone, and in particular they're not ideal
883 for us.
884
885 \S{faq-mailinglist1}{Question} Why can't I subscribe to the
886 putty-bugs mailing list?
887
888 Because you're not a member of the PuTTY core development team. The
889 putty-bugs mailing list is not a general newsgroup-like discussion
890 forum; it's a contact address for the core developers, and an
891 \e{internal} mailing list for us to discuss things among ourselves.
892 If we opened it up for everybody to subscribe to, it would turn into
893 something more like a newsgroup and we would be completely
894 overwhelmed by the volume of traffic. It's hard enough to keep up
895 with the list as it is.
896
897 \S{faq-mailinglist2}{Question} If putty-bugs isn't a
898 general-subscription mailing list, what is?
899
900 There isn't one, that we know of.
901
902 If someone else wants to set up a mailing list or other forum for
903 PuTTY users to help each other with common problems, that would be
904 fine with us, though the PuTTY team would almost certainly not have the
905 time to read it. It's probably better to use the established
906 newsgroup \cw{comp.security.ssh} for this purpose.
907
908 \S{faq-donations}{Question} How can I donate to PuTTY development?
909
910 Please, \e{please} don't feel you have to. PuTTY is completely free
911 software, and not shareware. We think it's very important that
912 \e{everybody} who wants to use PuTTY should be able to, whether they
913 have any money or not; so the last thing we would want is for a
914 PuTTY user to feel guilty because they haven't paid us any money. If
915 you want to keep your money, please do keep it. We wouldn't dream of
916 asking for any.
917
918 Having said all that, if you still really \e{want} to give us money,
919 we won't argue :-) The easiest way for us to accept donations is if
920 you go to \W{http://www.e-gold.com}\cw{www.e-gold.com}, and deposit
921 your donation in account number 174769. Then send us e-mail to let
922 us know you've done so (otherwise we might not notice for months!).
923 Alternatively, if e-gold isn't convenient for you, you can donate to
924 \cw{<anakin@pobox.com>} using PayPal
925 (\W{http://www.paypal.com/}\cw{www.paypal.com}).
926
927 Small donations (tens of dollars or tens of euros) will probably be
928 spent on beer or curry, which helps motivate our volunteer team to
929 continue doing this for the world. Larger donations will be spent on
930 something that actually helps development, if we can find anything
931 (perhaps new hardware, or a copy of Windows XP), but if we can't
932 find anything then we'll just distribute the money among the
933 developers. If you want to be sure your donation is going towards
934 something worthwhile, ask us first. If you don't like these terms,
935 feel perfectly free not to donate. We don't mind.
936
937 \H{faq-misc} Miscellaneous questions
938
939 \S{faq-openssh}{Question} Is PuTTY a port of OpenSSH, or based on
940 OpenSSH?
941
942 No, it isn't. PuTTY is almost completely composed of code written
943 from scratch for PuTTY. The only code we share with OpenSSH is the
944 detector for SSH1 CRC compensation attacks, written by CORE SDI S.A.
945
946 \S{faq-sillyputty}{Question} Where can I buy silly putty?
947
948 You're looking at the wrong web site; the only PuTTY we know about
949 here is the name of a computer program.
950
951 If you want the kind of putty you can buy as an executive toy, the
952 PuTTY team can personally recommend Thinking Putty, which you can
953 buy from Crazy Aaron's Putty World, at
954 \W{http://www.puttyworld.com}\cw{www.puttyworld.com}.
955
956 \S{faq-meaning}{Question} What does \q{PuTTY} mean?
957
958 It's the name of a popular SSH and Telnet client. Any other meaning
959 is in the eye of the beholder. It's been rumoured that \q{PuTTY}
960 is the antonym of \q{\cw{getty}}, or that it's the stuff that makes your
961 Windows useful, or that it's a kind of plutonium Teletype. We
962 couldn't possibly comment on such allegations.
963
964 \S{faq-pronounce}{Question} How do I pronounce \q{PuTTY}?
965
966 Exactly like the English word \q{putty}, which we pronounce
967 /\u02C8{'}p\u028C{V}t\u026A{I}/.