+\S{faq-login}{Question} What login name / password should I use?
+
+This is not a question you should be asking \e{us}.
+
+PuTTY is a communications tool, for making connections to other
+computers. We maintain the tool; we \e{don't} administer any computers
+that you're likely to be able to use, in the same way that the people
+who make web browsers aren't responsible for most of the content you can
+view in them. \#{FIXME: less technical analogy?} We cannot help with
+questions of this sort.
+
+If you know the name of the computer you want to connect to, but don't
+know what login name or password to use, you should talk to whoever
+administers that computer. If you don't know who that is, see the next
+question for some possible ways to find out.
+
+\# FIXME: some people ask us to provide them with a login name
+apparently as random members of the public rather than in the
+belief that we run a server belonging to an organisation they already
+have some relationship with. Not sure what to say to such people.
+
+\S{faq-commands}{Question} \I{commands on the server}What commands
+can I type into my PuTTY terminal window?
+
+Again, this is not a question you should be asking \e{us}. You need
+to read the manuals, or ask the administrator, of \e{the computer
+you have connected to}.
+
+PuTTY does not process the commands you type into it. It's only a
+communications tool. It makes a connection to another computer; it
+passes the commands you type to that other computer; and it passes
+the other computer's responses back to you. Therefore, the precise
+range of commands you can use will not depend on PuTTY, but on what
+kind of computer you have connected to and what software is running
+on it. The PuTTY team cannot help you with that.
+
+(Think of PuTTY as being a bit like a telephone. If you phone
+somebody up and you don't know what language to speak to make them
+understand you, it isn't \e{the telephone company}'s job to find
+that out for you. We just provide the means for you to get in touch;
+making yourself understood is somebody else's problem.)
+
+If you are unsure of where to start looking for the administrator of
+your server, a good place to start might be to remember how you
+found out the host name in the PuTTY configuration. If you were
+given that host name by e-mail, for example, you could try asking
+the person who sent you that e-mail. If your company's IT department
+provided you with ready-made PuTTY saved sessions, then that IT
+department can probably also tell you something about what commands
+you can type during those sessions. But the PuTTY maintainer team
+does not administer any server you are likely to be connecting to,
+and cannot help you with questions of this type.
+
+\S{faq-startmax}{Question} How can I make PuTTY start up \i{maximise}d?