-If the volume of e-mail really gets on top of us and we can't find
-time to answer it all, then the first e-mails we discard will be the
-ones from people who don't look as if they have made a reasonable
-effort to solve their own problems. This is not intended to cause
-offence; it's occasionally a necessary response to a serious
-problem. We get a \e{lot} of e-mail. Really.
-
-Also, the PuTTY contact email address is a mailing list. For this
-reason, e-mails larger than 40Kb will be held for inspection by the
-list administrator, and will not be allowed through unless they
-really appear to be worth their large size. Therefore:
-
-\b Don't send your bug report as a Word document. Word documents are
-roughly fifty times larger than writing the same report in plain
-text. In addition, most of the PuTTY team read their e-mail on Unix
-machines, so copying the attachment to a Windows box to run Word is
-very inconvenient. Not only that, but several of us don't even
-\e{have} a copy of Word!
-
-\b Don't mail large screen shots without checking with us first.
+We get so much e-mail that we literally do not have time to answer
+it all. We regret this, but there's nothing we can do about it. So
+if you can \e{possibly} avoid sending mail to the PuTTY team, we
+recommend you do so. In particular, support requests
+(\k{feedback-support}) are probably better sent to
+\W{news:comp.security.ssh}\c{comp.security.ssh} or passed to a local
+expert if possible.
+
+The PuTTY contact email address is a private mailing list containing
+four or five core developers. Don't be put off by it being a mailing
+list: if you need to send confidential data as part of a bug report,
+you can trust the people on the list to respect that confidence.
+Also, the archives aren't publicly available, so you shouldn't be
+letting yourself in for any spam by sending us mail.
+
+\S{feedback-largefiles} Sending large attachments
+
+Since the PuTTY contact address is a mailing list, e-mails larger
+than 40Kb will be held for inspection by the list administrator, and
+will not be allowed through unless they really appear to be worth
+their large size.
+
+If you are considering sending any kind of large data file to the
+PuTTY team, it's almost always a bad idea, or at the very least it
+would be better to ask us first whether we actually need the file.
+Alternatively, you could put the file on a web site and just send us
+the URL; that way, we don't have to download it unless we decide we
+actually need it, and only one of us needs to download it instead of
+it being automatically copied to all the developers.
+
+Some people like to send mail in MS Word format. Please \e{don't}
+send us bug reports, or any other mail, as a Word document. Word
+documents are roughly fifty times larger than writing the same
+report in plain text. In addition, most of the PuTTY team read their
+e-mail on Unix machines, so copying the file to a Windows box to run
+Word is very inconvenient. Not only that, but several of us don't
+even \e{have} a copy of Word!
+
+Some people like to send us screen shots when demonstrating a
+problem. Please don't do this without checking with us first - we
+almost never actually need the information in the screen shot.