-your own organisation, then we recommend you offer your own
-first-line technical support, to answer questions about the
-interaction of PuTTY with your environment. If your users mail us
-directly, we won't be able to tell them anything useful about your
-specific setup.)
+your own organisation, then we recommend, but do not insist, that
+you offer your own first-line technical support, to answer questions
+about the interaction of PuTTY with your environment. If your users
+mail us directly, we won't be able to tell them anything useful about
+your specific setup.)