This is a guide to providing feedback to the PuTTY development team.
It is provided as both a web page on the PuTTY site, and an appendix
This is a guide to providing feedback to the PuTTY development team.
It is provided as both a web page on the PuTTY site, and an appendix
(\k{feedback-support}) are probably better sent to newsgroups, or
passed to a local expert if possible.
(\k{feedback-support}) are probably better sent to newsgroups, or
passed to a local expert if possible.
four or five core developers. Don't be put off by it being a mailing
list: if you need to send confidential data as part of a bug report,
you can trust the people on the list to respect that confidence.
four or five core developers. Don't be put off by it being a mailing
list: if you need to send confidential data as part of a bug report,
you can trust the people on the list to respect that confidence.
\b Check the
\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html}{Change
Log} on the PuTTY website, and see if we have already fixed the bug
\b Check the
\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html}{Change
Log} on the PuTTY website, and see if we have already fixed the bug
use the \q{About PuTTY} option from the System menu. Please \e{do
not} just tell us \q{I'm running the latest version}; e-mail can be
delayed and it may not be obvious which version was the latest at
use the \q{About PuTTY} option from the System menu. Please \e{do
not} just tell us \q{I'm running the latest version}; e-mail can be
delayed and it may not be obvious which version was the latest at
have done, and exactly what it did do.
\b If you think you can, you're welcome to try to fix the problem
have done, and exactly what it did do.
\b If you think you can, you're welcome to try to fix the problem
addition to a bug report. However, a patch is never a \e{substitute}
for a good bug report; if your patch is wrong or inappropriate, and
you haven't supplied us with full information about the actual bug,
addition to a bug report. However, a patch is never a \e{substitute}
for a good bug report; if your patch is wrong or inappropriate, and
you haven't supplied us with full information about the actual bug,
way to get a feature implemented quickly, if it's a big one that we
don't have time to do ourselves.
way to get a feature implemented quickly, if it's a big one that we
don't have time to do ourselves.
If you're trying to make PuTTY do something for you and it isn't
working, but you're not sure whether it's a bug or not, then
If you're trying to make PuTTY do something for you and it isn't
working, but you're not sure whether it's a bug or not, then
bother mailing us to tell us about it. Most of us read our e-mail on
the same machines that host the web site, so if those machines are
down then we will notice \e{before} we read our e-mail. So there's
bother mailing us to tell us about it. Most of us read our e-mail on
the same machines that host the web site, so if those machines are
down then we will notice \e{before} we read our e-mail. So there's