pterm.c now relies on backend `exitcode' functions returning <0 when
[u/mdw/putty] / doc / faq.but
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4f2fd423 1\versionid $Id: faq.but,v 1.46 2003/03/29 01:44:39 owen Exp $
8f1529bc 2
ee46ef84 3\A{faq} PuTTY FAQ
4
5This FAQ is published on the PuTTY web site, and also provided as an
6appendix in the manual.
7
8\H{faq-support} Features supported in PuTTY
9
10In general, if you want to know if PuTTY supports a particular
11feature, you should look for it on the
12\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/}{PuTTY web site}.
13In particular:
14
15\b try the
16\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html}{changes
17page}, and see if you can find the feature on there. If a feature is
18listed there, it's been implemented. If it's listed as a change made
19\e{since} the latest version, it should be available in the
20development snapshots, in which case testing will be very welcome.
21
22\b try the
ebe9a956 23\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/}{Wishlist
ee46ef84 24page}, and see if you can find the feature there. If it's on there,
b21091fb 25and not in the \q{Recently fixed} section, it probably \e{hasn't} been
26implemented.
ee46ef84 27
a1d2976b 28\S{faq-ssh2}{Question} Does PuTTY support SSH v2?
ee46ef84 29
30Yes. SSH v2 support has been available in PuTTY since version 0.50.
31However, currently the \e{default} SSH protocol is v1; to select SSH
32v2 if your server supports both, go to the SSH panel and change the
04d41bf8 33\e{Preferred SSH protocol version} option. (The factory default will
34\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/wishlist/ssh2-default.html}{change to v2}
35in the next full release.)
ee46ef84 36
32c37ecd 37Public key authentication (both RSA and DSA) in SSH v2 is new in
38version 0.52.
ee46ef84 39
a1d2976b 40\S{faq-ssh2-keyfmt}{Question} Does PuTTY support reading OpenSSH or
ee46ef84 41\cw{ssh.com} SSHv2 private key files?
42
a58b605b 43PuTTY doesn't support this natively, but as of 0.53
44PuTTYgen can convert both OpenSSH and \cw{ssh.com} private key
45files into PuTTY's format.
ee46ef84 46
a1d2976b 47\S{faq-ssh1}{Question} Does PuTTY support SSH v1?
ee46ef84 48
49Yes. SSH 1 support has always been available in PuTTY.
50
a1d2976b 51\S{faq-localecho}{Question} Does PuTTY support local echo?
ee46ef84 52
32c37ecd 53Yes. Version 0.52 has proper support for local echo.
ee46ef84 54
32c37ecd 55In version 0.51 and before, local echo could not be separated from
ee46ef84 56local line editing (where you type a line of text locally, and it is
57not sent to the server until you press Return, so you have the
58chance to edit it and correct mistakes \e{before} the server sees
32c37ecd 59it). New in version 0.52, local echo and local line editing are
60separate options, and by default PuTTY will try to determine
61automatically whether to enable them or not, based on which protocol
62you have selected and also based on hints from the server. If you
63have a problem with PuTTY's default choice, you can force each
64option to be enabled or disabled as you choose. The controls are in
65the Terminal panel, in the section marked \q{Line discipline
66options}.
ee46ef84 67
a1d2976b 68\S{faq-disksettings}{Question} Does PuTTY support storing its
70706890 69settings in a disk file?
ee46ef84 70
71Not at present, although \k{config-file} in the documentation gives
72a method of achieving the same effect.
73
a1d2976b 74\S{faq-fullscreen}{Question} Does PuTTY support full-screen mode,
70706890 75like a DOS box?
ee46ef84 76
32c37ecd 77Yes; this is a new feature in version 0.52.
ee46ef84 78
babac7bd 79\S{faq-password-remember}{Question} Does PuTTY have the ability to
80remember my password so I don't have to type it every time?
ee46ef84 81
82No, it doesn't.
83
84Remembering your password is a bad plan for obvious security
85reasons: anyone who gains access to your machine while you're away
86from your desk can find out the remembered password, and use it,
87abuse it or change it.
88
89In addition, it's not even \e{possible} for PuTTY to automatically
90send your password in a Telnet session, because Telnet doesn't give
91the client software any indication of which part of the login
92process is the password prompt. PuTTY would have to guess, by
93looking for words like \q{password} in the session data; and if your
94login program is written in something other than English, this won't
95work.
96
97In SSH, remembering your password would be possible in theory, but
98there doesn't seem to be much point since SSH supports public key
99authentication, which is more flexible and more secure. See
100\k{pubkey} in the documentation for a full discussion of public key
101authentication.
102
a1d2976b 103\S{faq-hostkeys}{Question} Is there an option to turn off the
70706890 104annoying host key prompts?
cad566a9 105
106No, there isn't. And there won't be. Even if you write it yourself
107and send us the patch, we won't accept it.
108
109Those annoying host key prompts are the \e{whole point} of SSH.
110Without them, all the cryptographic technology SSH uses to secure
111your session is doing nothing more than making an attacker's job
112slightly harder; instead of sitting between you and the server with
113a packet sniffer, the attacker must actually subvert a router and
114start modifying the packets going back and forth. But that's not all
115that much harder than just sniffing; and without host key checking,
116it will go completely undetected by client or server.
117
118Host key checking is your guarantee that the encryption you put on
119your data at the client end is the \e{same} encryption taken off the
120data at the server end; it's your guarantee that it hasn't been
121removed and replaced somewhere on the way. Host key checking makes
122the attacker's job \e{astronomically} hard, compared to packet
123sniffing, and even compared to subverting a router. Instead of
124applying a little intelligence and keeping an eye on Bugtraq, the
125attacker must now perform a brute-force attack against at least one
126military-strength cipher. That insignificant host key prompt really
127does make \e{that} much difference.
128
129If you're having a specific problem with host key checking - perhaps
130you want an automated batch job to make use of PSCP or Plink, and
131the interactive host key prompt is hanging the batch process - then
132the right way to fix it is to add the correct host key to the
133Registry in advance. That way, you retain the \e{important} feature
134of host key checking: the right key will be accepted and the wrong
135ones will not. Adding an option to turn host key checking off
136completely is the wrong solution and we will not do it.
137
a1d2976b 138\S{faq-server}{Question} Will you write an SSH server for the PuTTY
70706890 139suite, to go with the client?
ae915483 140
141No. The only reason we might want to would be if we could easily
142re-use existing code and significantly cut down the effort. We don't
143believe this is the case; there just isn't enough common ground
144between an SSH client and server to make it worthwhile.
145
146If someone else wants to use bits of PuTTY in the process of writing
147a Windows SSH server, they'd be perfectly welcome to of course, but
148I really can't see it being a lot less effort for us to do that than
149it would be for us to write a server from the ground up. We don't
150have time, and we don't have motivation. The code is available if
151anyone else wants to try it.
152
67325335 153\S{faq-pscp-ascii}{Question} Can PSCP or PSFTP transfer files in
154ASCII mode?
155
156Unfortunately not. This is a limitation of the file transfer
157protocols: the SCP and SFTP protocols have no notion of transferring
158a file in anything other than binary mode.
159
160SFTP is designed to be extensible, so it's possible that an
161extension might be proposed at some later date that implements ASCII
162transfer. But the PuTTY team can't do anything about it until that
163happens.
164
ee46ef84 165\H{faq-ports} Ports to other operating systems
166
167The eventual goal is for PuTTY to be a multi-platform program, able
b18bcea3 168to run on at least Windows, Mac OS and Unix.
ee46ef84 169
170Porting will become easier once PuTTY has a generalised porting
171layer, drawing a clear line between platform-dependent and
59adac11 172platform-independent code. The general intention was for this
173porting layer to evolve naturally as part of the process of doing
174the first port; a Unix port is now under way and the plan seems to
175be working so far.
ee46ef84 176
aff5267a 177\S{faq-ports-general}{Question} What ports of PuTTY exist?
178
59adac11 179Currently, release versions of PuTTY only run on full Win32 systems.
180This includes Windows 95, 98, and ME, and it includes Windows NT,
b18bcea3 181Windows 2000 and Windows XP. In the development code, partial ports
182to Unix (see \k{faq-unix}) and the Mac OS (see \k{faq-mac-port}).
183are under way.
aff5267a 184
59adac11 185Currently PuTTY does \e{not} run on Windows CE (see \k{faq-wince}),
186and it does not quite run on the Win32s environment under Windows
1873.1 (see \k{faq-win31}).
aff5267a 188
59adac11 189We do not have release-quality ports for any other systems at the
190present time. If anyone told you we had a Mac port, or an iPaq port,
191or any other port of PuTTY, they were mistaken. We don't.
192
193\S{faq-unix}{Question} Will there be a port to Unix?
194
195It's currently being worked on. If you look at the nightly source
196snapshots, you should find a \c{unix} subdirectory, which should
197build you a Unix port of Plink, and also \c{pterm} - an
198\cw{xterm}-type program which supports the same terminal emulation
199as PuTTY.
200
201It isn't yet clear whether we will bother combining the terminal
202emulator and network back end into the same process, to provide a
203Unix port of the full GUI form of PuTTY. It wouldn't be as useful a
204thing on Unix as it would be on Windows; its major value would
205probably be as a pathfinding effort for other ports. If anyone
206really wants it, we'd be interested to know why :-)
aff5267a 207
70cd2027 208\S{faq-wince}{Question} Will there be a port to Windows CE or PocketPC?
ee46ef84 209
4f2fd423 210It's currently being worked on, but it's only in its early stages yet,
211and certainly isn't yet useful. PuTTY on portable devices would
212clearly be a useful thing, so in the long term I hope it can be
213brought up to release quality.
ee46ef84 214
f82f00d0 215\S{faq-win31}{Question} Is there a port to Windows 3.1?
216
217PuTTY is a 32-bit application from the ground up, so it won't run on
218Windows 3.1 as a native 16-bit program; and it would be \e{very}
219hard to port it to do so, because of Windows 3.1's vile memory
220allocation mechanisms.
221
222However, it is possible in theory to compile the existing PuTTY
223source in such a way that it will run under Win32s (an extension to
224Windows 3.1 to let you run 32-bit programs). In order to do this
225you'll need the right kind of C compiler - modern versions of Visual
226C at least have stopped being backwards compatible to Win32s. Also,
227the last time we tried this it didn't work very well.
228
229If you're interested in running PuTTY under Windows 3.1, help and
230testing in this area would be very welcome!
231
babac7bd 232\S{faq-mac-port}{Question} Will there be a port to the Mac?
ee46ef84 233
4f2fd423 234There is a port to the Mac OS in progress. It's just about usable, but
235has an awful lot of gaps and rough edges that will need cleaning up
236before release.
ee46ef84 237
a1d2976b 238\S{faq-epoc}{Question} Will there be a port to EPOC?
ee46ef84 239
240I hope so, but given that ports aren't really progressing very fast
241even on systems the developers \e{do} already know how to program
242for, it might be a long time before any of us get round to learning
243a new system and doing the port for that.
244
4f2fd423 245However, some of the work has been done by other people, and a beta
246port of PuTTY for the Nokia 9200 Communicator series is available
247from \W{http://www.s2.org/putty/}\cw{http://www.s2.org/putty/}
248
ee46ef84 249\H{faq-embedding} Embedding PuTTY in other programs
250
a1d2976b 251\S{faq-dll}{Question} Is the SSH or Telnet code available as a DLL?
ee46ef84 252
253No, it isn't. It would take a reasonable amount of rewriting for
254this to be possible, and since the PuTTY project itself doesn't
255believe in DLLs (they make installation more error-prone) none of us
256has taken the time to do it.
257
258Most of the code cleanup work would be a good thing to happen in
259general, so if anyone feels like helping, we wouldn't say no.
260
a1d2976b 261\S{faq-vb}{Question} Is the SSH or Telnet code available as a Visual
70706890 262Basic component?
ee46ef84 263
264No, it isn't. None of the PuTTY team uses Visual Basic, and none of
265us has any particular need to make SSH connections from a Visual
266Basic application. In addition, all the preliminary work to turn it
267into a DLL would be necessary first; and furthermore, we don't even
268know how to write VB components.
269
270If someone offers to do some of this work for us, we might consider
271it, but unless that happens I can't see VB integration being
272anywhere other than the very bottom of our priority list.
273
a1d2976b 274\S{faq-ipc}{Question} How can I use PuTTY to make an SSH connection
70706890 275from within another program?
ee46ef84 276
277Probably your best bet is to use Plink, the command-line connection
278tool. If you can start Plink as a second Windows process, and
279arrange for your primary process to be able to send data to the
280Plink process, and receive data from it, through pipes, then you
281should be able to make SSH connections from your program.
282
283This is what CVS for Windows does, for example.
284
285\H{faq-details} Details of PuTTY's operation
286
a1d2976b 287\S{faq-term}{Question} What terminal type does PuTTY use?
ee46ef84 288
289For most purposes, PuTTY can be considered to be an \cw{xterm}
32c37ecd 290terminal.
ee46ef84 291
292PuTTY also supports some terminal control sequences not supported by
293the real \cw{xterm}: notably the Linux console sequences that
294reconfigure the colour palette, and the title bar control sequences
295used by \cw{DECterm} (which are different from the \cw{xterm} ones;
296PuTTY supports both).
297
298By default, PuTTY announces its terminal type to the server as
299\c{xterm}. If you have a problem with this, you can reconfigure it
300to say something else; \c{vt220} might help if you have trouble.
301
a1d2976b 302\S{faq-settings}{Question} Where does PuTTY store its data?
ee46ef84 303
304PuTTY stores most of its data (saved sessions, SSH host keys) in the
305Registry. The precise location is
306
307\c HKEY_CURRENT_USER\Software\SimonTatham\PuTTY
308
309and within that area, saved sessions are stored under \c{Sessions}
310while host keys are stored under \c{SshHostKeys}.
311
312PuTTY also requires a random number seed file, to improve the
313unpredictability of randomly chosen data needed as part of the SSH
314cryptography. This is stored by default in your Windows home
315directory (\c{%HOMEDRIVE%\\%HOMEPATH%}), or in the actual Windows
316directory (such as \c{C:\\WINDOWS}) if the home directory doesn't
317exist, for example if you're using Win95. If you want to change the
318location of the random number seed file, you can put your chosen
319pathname in the Registry, at
320
321\c HKEY_CURRENT_USER\Software\SimonTatham\PuTTY\RandSeedFile
322
323\H{faq-howto} HOWTO questions
324
a1d2976b 325\S{faq-startmax}{Question} How can I make PuTTY start up maximised?
ee46ef84 326
327Create a Windows shortcut to start PuTTY from, and set it as \q{Run
328Maximized}.
329
a1d2976b 330\S{faq-startsess}{Question} How can I create a Windows shortcut to
70706890 331start a particular saved session directly?
ee46ef84 332
333To run a PuTTY session saved under the name \q{\cw{mysession}},
334create a Windows shortcut that invokes PuTTY with a command line
335like
336
a58b605b 337\c \path\name\to\putty.exe -load mysession
338
339(Note: prior to 0.53, the syntax was \c{@session}. This is now
340deprecated and may be removed at some point.)
ee46ef84 341
a1d2976b 342\S{faq-startssh}{Question} How can I start an SSH session straight
70706890 343from the command line?
ee46ef84 344
345Use the command line \c{putty -ssh host.name}. Alternatively, create
346a saved session that specifies the SSH protocol, and start the saved
347session as shown in \k{faq-startsess}.
348
a1d2976b 349\S{faq-cutpaste}{Question} How do I copy and paste between PuTTY and
70706890 350other Windows applications?
ee46ef84 351
352Copy and paste works similarly to the X Window System. You use the
353left mouse button to select text in the PuTTY window. The act of
354selection \e{automatically} copies the text to the clipboard: there
355is no need to press Ctrl-Ins or Ctrl-C or anything else. In fact,
356pressing Ctrl-C will send a Ctrl-C character to the other end of
357your connection (just like it does the rest of the time), which may
358have unpleasant effects. The \e{only} thing you need to do, to copy
359text to the clipboard, is to select it.
360
361To paste the clipboard contents into a PuTTY window, by default you
362click the right mouse button. If you have a three-button mouse and
363are used to X applications, you can configure pasting to be done by
364the middle button instead, but this is not the default because most
365Windows users don't have a middle button at all.
366
367You can also paste by pressing Shift-Ins.
368
a1d2976b 369\S{faq-tunnels}{Question} How do I use X forwarding and port
70706890 370forwarding? I can't find the Tunnels panel.
f2003e32 371
32c37ecd 372This is a new feature in version 0.52. You should upgrade.
f2003e32 373
a1d2976b 374\S{faq-options}{Question} How do I use all PuTTY's features (public
a58b605b 375keys, proxying, cipher selection, etc.) in PSCP, PSFTP and Plink?
376
377Most major features (e.g., public keys, port forwarding) are available
378through command line options. See the documentation.
72be5b5e 379
a58b605b 380Not all features are accessible from the command line yet, although
381we'd like to fix this. In the meantime, you can use most of
72be5b5e 382PuTTY's features if you create a PuTTY saved session, and then use
383the name of the saved session on the command line in place of a
384hostname. This works for PSCP, PSFTP and Plink (but don't expect
385port forwarding in the file transfer applications!).
f2003e32 386
a1d2976b 387\S{faq-pscp}{Question} How do I use PSCP.EXE? When I double-click it
70706890 388gives me a command prompt window which then closes instantly.
ee46ef84 389
390PSCP is a command-line application, not a GUI application. If you
391run it without arguments, it will simply print a help message and
392terminate.
393
394To use PSCP properly, run it from a Command Prompt window. See
395\k{pscp} in the documentation for more details.
396
a1d2976b 397\S{faq-pscp-spaces}{Question} How do I use PSCP to copy a file whose
70706890 398name has spaces in?
ee46ef84 399
400If PSCP is using the traditional SCP protocol, this is confusing. If
401you're specifying a file at the local end, you just use one set of
402quotes as you would normally do:
403
404\c pscp "local filename with spaces" user@host:
405\c pscp user@host:myfile "local filename with spaces"
406
407But if the filename you're specifying is on the \e{remote} side, you
408have to use backslashes and two sets of quotes:
409
410\c pscp user@host:"\"remote filename with spaces\"" local_filename
411\c pscp local_filename user@host:"\"remote filename with spaces\""
412
413Worse still, in a remote-to-local copy you have to specify the local
414file name explicitly, otherwise PSCP will complain that they don't
415match (unless you specified the \c{-unsafe} option). The following
416command will give an error message:
417
418\c c:\>pscp user@host:"\"oo er\"" .
e9cee352 419\c warning: remote host tried to write to a file called 'oo er'
420\c when we requested a file called '"oo er"'.
ee46ef84 421
e9cee352 422Instead, you need to specify the local file name in full:
423
424\c c:\>pscp user@host:"\"oo er\"" "oo er"
425
ee46ef84 426If PSCP is using the newer SFTP protocol, none of this is a problem,
427and all filenames with spaces in are specified using a single pair
428of quotes in the obvious way:
429
430\c pscp "local file" user@host:
431\c pscp user@host:"remote file" .
432
433\H{faq-trouble} Troubleshooting
434
babac7bd 435\S{faq-incorrect-mac}{Question} Why do I see \q{Incorrect MAC
436received on packet}?
ee46ef84 437
438This is due to a bug in old SSH 2 servers distributed by
439\cw{ssh.com}. Version 2.3.0 and below of their SSH 2 server
440constructs Message Authentication Codes in the wrong way, and
441expects the client to construct them in the same wrong way. PuTTY
442constructs the MACs correctly by default, and hence these old
443servers will fail to work with it.
444
32c37ecd 445If you are using PuTTY version 0.52 or better, this should work
446automatically: PuTTY should detect the buggy servers from their
447version number announcement, and automatically start to construct
448its MACs in the same incorrect manner as they do, so it will be able
449to work with them.
ee46ef84 450
32c37ecd 451If you are using PuTTY version 0.51 or below, you can enable the
452workaround by going to the SSH panel and ticking the box labelled
453\q{Imitate SSH 2 MAC bug}. It's possible that you might have to do
454this with 0.52 as well, if a buggy server exists that PuTTY doesn't
455know about.
ee46ef84 456
b7e2c163 457In this context MAC stands for Message Authentication Code. It's a
458cryptographic term, and it has nothing at all to do with Ethernet
459MAC (Media Access Control) addresses.
460
67325335 461\S{faq-pscp-protocol}{Question} Why do I see \q{Fatal: Protocol
462error: Expected control record} in PSCP?
463
464This happens because PSCP was expecting to see data from the server
465that was part of the PSCP protocol exchange, and instead it saw data
466that it couldn't make any sense of at all.
467
468This almost always happens because the startup scripts in your
469account on the server machine are generating output. This is
470impossible for PSCP, or any other SCP client, to work around. You
471should never use startup files (\c{.bashrc}, \c{.cshrc} and so on)
472which generate output in non-interactive sessions.
473
474This is not actually a PuTTY problem. If PSCP fails in this way,
475then all other SCP clients are likely to fail in exactly the same
476way. The problem is at the server end.
477
a1d2976b 478\S{faq-colours}{Question} I clicked on a colour in the Colours
70706890 479panel, and the colour didn't change in my terminal.
ee46ef84 480
481That isn't how you're supposed to use the Colours panel.
482
483During the course of a session, PuTTY potentially uses \e{all} the
484colours listed in the Colours panel. It's not a question of using
485only one of them and you choosing which one; PuTTY will use them
486\e{all}. The purpose of the Colours panel is to let you adjust the
487appearance of all the colours. So to change the colour of the
488cursor, for example, you would select \q{Cursor Colour}, press the
489\q{Modify} button, and select a new colour from the dialog box that
490appeared. Similarly, if you want your session to appear in green,
491you should select \q{Default Foreground} and press \q{Modify}.
492Clicking on \q{ANSI Green} won't turn your session green; it will
493only allow you to adjust the \e{shade} of green used when PuTTY is
494instructed by the server to display green text.
495
a1d2976b 496\S{faq-winsock2}{Question} Plink on Windows 95 says it can't find
70706890 497\cw{WS2_32.DLL}.
ee46ef84 498
499Plink requires the extended Windows network library, WinSock version
5002. This is installed as standard on Windows 98 and above, and on
501Windows NT, and even on later versions of Windows 95; but early
502Win95 installations don't have it.
503
504In order to use Plink on these systems, you will need to download
505the
506\W{http://www.microsoft.com/windows95/downloads/contents/wuadmintools/s_wunetworkingtools/w95sockets2/}{WinSock 2 upgrade}:
507
508\c http://www.microsoft.com/windows95/downloads/contents/wuadmintools/
509\c s_wunetworkingtools/w95sockets2/
510
a1d2976b 511\S{faq-rekey}{Question} My PuTTY sessions close after an hour and
70706890 512tell me \q{Server failed host key check}.
ee46ef84 513
514This is a bug in all versions of PuTTY up to and including 0.51. SSH
515v2 servers from \cw{ssh.com} will require the key exchange to be
516repeated one hour after the start of the connection, and PuTTY will
517get this wrong.
518
a58b605b 519Upgrade to version 0.52 or better and the problem should go away.
ee46ef84 520
a1d2976b 521\S{faq-outofmem}{Question} After trying to establish an SSH 2
70706890 522connection, PuTTY says \q{Out of memory} and dies.
ee46ef84 523
524If this happens just while the connection is starting up, this often
525indicates that for some reason the client and server have failed to
526establish a session encryption key. Somehow, they have performed
527calculations that should have given each of them the same key, but
528have ended up with different keys; so data encrypted by one and
529decrypted by the other looks like random garbage.
530
531This causes an \q{out of memory} error because the first encrypted
532data PuTTY expects to see is the length of an SSH message. Normally
533this will be something well under 100 bytes. If the decryption has
534failed, PuTTY will see a completely random length in the region of
535two \e{gigabytes}, and will try to allocate enough memory to store
536this non-existent message. This will immediately lead to it thinking
537it doesn't have enough memory, and panicking.
538
539If this happens to you, it is quite likely to still be a PuTTY bug
540and you should report it (although it might be a bug in your SSH
541server instead); but it doesn't necessarily mean you've actually run
542out of memory.
543
9accb45d 544\S{faq-outofmem2}{Question} When attempting a file transfer, either
545PSCP or PSFTP says \q{Out of memory} and dies.
546
547This is almost always caused by your login scripts on the server
548generating output. PSCP or PSFTP will receive that output when they
549were expecting to see the start of a file transfer protocol, and
550they will attempt to interpret the output as file-transfer protocol.
551This will usually lead to an \q{out of memory} error for much the
552same reasons as given in \k{faq-outofmem}.
553
554This is a setup problem in your account on your server, \e{not} a
555PSCP/PSFTP bug. Your login scripts should \e{never} generate output
556during non-interactive sessions; secure file transfer is not the
557only form of remote access that will break if they do.
558
559On Unix, a simple fix is to ensure that all the parts of your login
560script that might generate output are in \c{.profile} (if you use a
561Bourne shell derivative) or \c{.login} (if you use a C shell).
562Putting them in more general files such as \c{.bashrc} or \c{.cshrc}
563is liable to lead to problems.
564
7b24f677 565\S{faq-psftp-slow}{Question} PSFTP transfers files much slower than PSCP.
9accb45d 566
567We believe this is because the SFTP and SSH2 protocols are less
568efficient at bulk data transfer than SCP and SSH1, because every
569block of data transferred requires an acknowledgment from the far
570end. It would in theory be possible to queue several blocks of data
571to get round this speed problem, but as yet we haven't done the
572coding. If you really want this fixed, feel free to offer to help.
573
a1d2976b 574\S{faq-bce}{Question} When I run full-colour applications, I see
70706890 575areas of black space where colour ought to be.
f1453e5c 576
577You almost certainly need to enable the \q{Use background colour to
578erase screen} setting in the Terminal panel. Note that if you do
579this in mid-session, it won't take effect until you reset the
580terminal (see \k{faq-resetterm}).
581
a1d2976b 582\S{faq-resetterm}{Question} When I change some terminal settings,
70706890 583nothing happens.
f1453e5c 584
585Some of the terminal options (notably Auto Wrap and
586background-colour screen erase) actually represent the \e{default}
587setting, rather than the currently active setting. The server can
588send sequences that modify these options in mid-session, but when
589the terminal is reset (by server action, or by you choosing \q{Reset
590Terminal} from the System menu) the defaults are restored.
591
592If you want to change one of these options in the middle of a
593session, you will find that the change does not immediately take
594effect. It will only take effect once you reset the terminal.
595
a1d2976b 596\S{faq-altgr}{Question} I can't type characters that require the
70706890 597AltGr key.
ee46ef84 598
32c37ecd 599In PuTTY version 0.51, the AltGr key was broken. Upgrade to version
a58b605b 6000.52 or better.
ee46ef84 601
a1d2976b 602\S{faq-idleout}{Question} My PuTTY sessions unexpectedly close after
70706890 603they are idle for a while.
ee46ef84 604
605Some types of firewall, and almost any router doing Network Address
606Translation (NAT, also known as IP masquerading), will forget about
607a connection through them if the connection does nothing for too
608long. This will cause the connection to be rudely cut off when
609contact is resumed.
610
611You can try to combat this by telling PuTTY to send \e{keepalives}:
612packets of data which have no effect on the actual session, but
613which reassure the router or firewall that the network connection is
614still active and worth remembering about.
615
616Keepalives don't solve everything, unfortunately; although they
617cause greater robustness against this sort of router, they can also
618cause a \e{loss} of robustness against network dropouts. See
619\k{config-keepalive} in the documentation for more discussion of
620this.
621
a1d2976b 622\S{faq-timeout}{Question} PuTTY's network connections time out too
70706890 623quickly when network connectivity is temporarily lost.
ee46ef84 624
625This is a Windows problem, not a PuTTY problem. The timeout value
626can't be set on per application or per session basis. To increase
627the TCP timeout globally, you need to tinker with the Registry.
628
629On Windows 95, 98 or ME, the registry key you need to change is
630
631\c HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\
632\c MSTCP\MaxDataRetries
633
634(it must be of type DWORD in Win95, or String in Win98/ME).
635
636On Windows NT or 2000, the registry key is
637
638\c HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\
639\c Parameters\TcpMaxDataRetransmissions
640
641and it must be of type DWORD.
642
643Set the key's value to something like 10. This will cause Windows to
644try harder to keep connections alive instead of abandoning them.
645
a1d2976b 646\S{faq-puttyputty}{Question} When I \cw{cat} a binary file, I get
ee46ef84 647`PuTTYPuTTYPuTTY' on my command line.
648
a5a6cb30 649Don't do that, then.
ee46ef84 650
651This is designed behaviour; when PuTTY receives the character
652Control-E from the remote server, it interprets it as a request to
653identify itself, and so it sends back the string \q{\cw{PuTTY}} as
654if that string had been entered at the keyboard. Control-E should
655only be sent by programs that are prepared to deal with the
656response. Writing a binary file to your terminal is likely to output
657many Control-E characters, and cause this behaviour. Don't do it.
658It's a bad plan.
659
a5a6cb30 660To mitigate the effects, you could configure the answerback string
661to be empty (see \k{config-answerback}); but writing binary files to
662your terminal is likely to cause various other unpleasant behaviour,
663so this is only a small remedy.
664
babac7bd 665\S{faq-wintitle}{Question} When I \cw{cat} a binary file, my window
666title changes to a nonsense string.
ee46ef84 667
a5a6cb30 668Don't do that, then.
ee46ef84 669
670It is designed behaviour that PuTTY should have the ability to
671adjust the window title on instructions from the server. Normally
672the control sequence that does this should only be sent
673deliberately, by programs that know what they are doing and intend
674to put meaningful text in the window title. Writing a binary file to
675your terminal runs the risk of sending the same control sequence by
676accident, and cause unexpected changes in the window title. Don't do
677it.
678
babac7bd 679\S{faq-password-fails}{Question} My keyboard stops working once
680PuTTY displays the password prompt.
59c1f1f6 681
682No, it doesn't. PuTTY just doesn't display the password you type, so
683that someone looking at your screen can't see what it is.
684
685Unlike the Windows login prompts, PuTTY doesn't display the password
686as a row of asterisks either. This is so that someone looking at
687your screen can't even tell how \e{long} your password is, which
688might be valuable information.
689
b5bee048 690\S{faq-keyboard}{Question} One or more function keys don't do what I
691expected in a server-side application.
692
693If you've already tried all the relevant options in the PuTTY
694Keyboard panel, you may need to mail the PuTTY maintainers and ask.
695
696It is \e{not} usually helpful just to tell us which application,
697which server operating system, and which key isn't working; in order
698to replicate the problem we would need to have a copy of every
699operating system, and every application, that anyone has ever
700complained about.
701
702PuTTY responds to function key presses by sending a sequence of
703control characters to the server. If a function key isn't doing what
704you expect, it's likely that the character sequence your application
705is expecting to receive is not the same as the one PuTTY is sending.
706Therefore what we really need to know is \e{what} sequence the
707application is expecting.
708
709The simplest way to investigate this is to find some other terminal
710environment, in which that function key \e{does} work; and then
711investigate what sequence the function key is sending in that
712situation. One reasonably easy way to do this on a Unix system is to
713type the command \c{cat}, and then press the function key. This is
714likely to produce output of the form \c{^[[11~}. You can also do
715this in PuTTY, to find out what sequence the function key is
716producing in that. Then you can mail the PuTTY maintainers and tell
717us \q{I wanted the F1 key to send \c{^[[11~}, but instead it's
718sending \c{^[OP}, can this be done?}, or something similar.
719
720You should still read the
721\W{http://www.chiark.greenend.org.uk/~sgtatham/putty/feedback.html}{Feedback
722page} on the PuTTY website (also provided as \k{feedback} in the
723manual), and follow the guidelines contained in that.
724
941d39e2 725\S{faq-openssh-bad-openssl}{Question} Since my SSH server was upgraded
726to OpenSSH 3.1p1/3.4p1, I can no longer connect with PuTTY.
1d2a9c9c 727
728There is a known problem when OpenSSH has been built against an
729incorrect version of OpenSSL; the quick workaround is to configure
730PuTTY to use SSH protocol 2 and the Blowfish cipher.
731
941d39e2 732For more details and OpenSSH patches, see
733\W{http://bugzilla.mindrot.org/show_bug.cgi?id=138}{bug 138} in the
734OpenSSH BTS.
735
1d2a9c9c 736This is not a PuTTY-specific problem; if you try to connect with
941d39e2 737another client you'll likely have similar problems. (Although PuTTY's
738default cipher differs from many other clients.)
1d2a9c9c 739
941d39e2 740\e{OpenSSH 3.1p1:} configurations known to be broken (and symptoms):
1d2a9c9c 741
742\b SSH 2 with AES cipher (PuTTY says "Assertion failed! Expression:
743(len & 15) == 0" in sshaes.c, or "Out of memory", or crashes)
744
9712b085 745\b SSH 2 with 3DES (PuTTY says "Incorrect MAC received on packet")
746
1d2a9c9c 747\b SSH 1 with Blowfish (PuTTY says "Incorrect CRC received on
748packet")
749
750\b SSH 1 with 3DES
751
941d39e2 752\e{OpenSSH 3.4p1:} as of 3.4p1, only the problem with SSH 1 and
753Blowfish remains. Rebuild your server, apply the patch linked to from
754bug 138 above, or use another cipher (e.g., 3DES) instead.
59f76022 755
46ccbe20 756\e{Other versions:} we occasionally get reports of the same symptom
757and workarounds with older versions of OpenSSH, although it's not
758clear the underlying cause is the same.
759
1bb76745 760\S{faq-ssh2key-ssh1conn}{Question} Why do I see "Couldn't load private
761key from ..."? Why can PuTTYgen load my key but not PuTTY?
762
763It's likely that you've generated an SSH protocol 2 key with PuTTYgen,
764but you're trying to use it in an SSH 1 connection. SSH1 and SSH2 keys
765have different formats, and (at least in 0.52) PuTTY's reporting of a
766key in the wrong format isn't optimal.
767
768To connect using SSH 2 to a server that supports both versions, you
769need to change the configuration from the default (see \k{faq-ssh2}).
770
2c4b913d 771\S{faq-rh8-utf8}{Question} When I'm connected to a Red Hat Linux 8.0
772system, some characters don't display properly.
773
774A common complaint is that hyphens in man pages show up as a-acute.
775
776With release 8.0, Red Hat appear to have made UTF-8 the default
777character set. There appears to be no way for terminal emulators such
778as PuTTY to know this (as far as we know, the appropriate escape
779sequence to switch into UTF-8 mode isn't sent).
780
781A fix is to configure sessions to RH8 systems to use UTF-8
782translation - see \k{config-charset} in the documentation. (Note that
783if you use \q{Change Settings}, changes may not take place immediately
784- see \k{faq-resetterm}.)
785
786If you really want to change the character set used by the server, the
787right place is \c{/etc/sysconfig/i18n}, but this shouldn't be
788necessary.
789
ee46ef84 790\H{faq-secure} Security questions
791
a1d2976b 792\S{faq-publicpc}{Question} Is it safe for me to download PuTTY and
70706890 793use it on a public PC?
ee46ef84 794
795It depends on whether you trust that PC. If you don't trust the
796public PC, don't use PuTTY on it, and don't use any other software
797you plan to type passwords into either. It might be watching your
798keystrokes, or it might tamper with the PuTTY binary you download.
799There is \e{no} program safe enough that you can run it on an
800actively malicious PC and get away with typing passwords into it.
801
802If you do trust the PC, then it's probably OK to use PuTTY on it
803(but if you don't trust the network, then the PuTTY download might
804be tampered with, so it would be better to carry PuTTY with you on a
805floppy).
806
a1d2976b 807\S{faq-cleanup}{Question} What does PuTTY leave on a system? How can
70706890 808I clean up after it?
ee46ef84 809
810PuTTY will leave some Registry entries, and a random seed file, on
811the PC (see \k{faq-settings}). If you are using PuTTY on a public
812PC, or somebody else's PC, you might want to clean these up when you
813leave. You can do that automatically, by running the command
814\c{putty -cleanup}.
815
a1d2976b 816\S{faq-dsa}{Question} How come PuTTY now supports DSA, when the
70706890 817website used to say how insecure it was?
ee46ef84 818
819DSA has a major weakness \e{if badly implemented}: it relies on a
820random number generator to far too great an extent. If the random
821number generator produces a number an attacker can predict, the DSA
822private key is exposed - meaning that the attacker can log in as you
823on all systems that accept that key.
824
825The PuTTY policy changed because the developers were informed of
826ways to implement DSA which do not suffer nearly as badly from this
827weakness, and indeed which don't need to rely on random numbers at
828all. For this reason we now believe PuTTY's DSA implementation is
829probably OK. However, if you have the choice, we still recommend you
830use RSA instead.
831
ee4b471f 832\S{faq-virtuallock}{Question} Couldn't Pageant use
833\cw{VirtualLock()} to stop private keys being written to disk?
f9908cf7 834
ee4b471f 835Unfortunately not. The \cw{VirtualLock()} function in the Windows
836API doesn't do a proper job: it may prevent small pieces of a
837process's memory from being paged to disk while the process is
838running, but it doesn't stop the process's memory as a whole from
839being swapped completely out to disk when the process is long-term
840inactive. And Pageant spends most of its time inactive.
f9908cf7 841
ee46ef84 842\H{faq-admin} Administrative questions
843
a1d2976b 844\S{faq-domain}{Question} Would you like me to register you a nicer
70706890 845domain name?
ee46ef84 846
847No, thank you. Even if you can find one (most of them seem to have
848been registered already, by people who didn't ask whether we
849actually wanted it before they applied), we're happy with the PuTTY
850web site being exactly where it is. It's not hard to find (just type
851\q{putty} into \W{http://www.google.com/}{google.com} and we're the
852first link returned), and we don't believe the administrative hassle
853of moving the site would be worth the benefit.
854
855In addition, if we \e{did} want a custom domain name, we would want
856to run it ourselves, so we knew for certain that it would continue
857to point where we wanted it, and wouldn't suddenly change or do
858strange things. Having it registered for us by a third party who we
859don't even know is not the best way to achieve this.
860
a1d2976b 861\S{faq-webhosting}{Question} Would you like free web hosting for the
70706890 862PuTTY web site?
ee46ef84 863
864We already have some, thanks.
865
a1d2976b 866\S{faq-sourceforge}{Question} Why don't you move PuTTY to
70706890 867SourceForge?
ee46ef84 868
869Partly, because we don't want to move the web site location (see
870\k{faq-domain}).
871
872Also, security reasons. PuTTY is a security product, and as such it
873is particularly important to guard the code and the web site against
874unauthorised modifications which might introduce subtle security
875flaws. Therefore, we prefer that the CVS repository, web site and
876FTP site remain where they are, under the direct control of system
877administrators we know and trust personally, rather than being run
878by a large organisation full of people we've never met and which is
879known to have had breakins in the past.
880
881No offence to SourceForge; I think they do a wonderful job. But
882they're not ideal for everyone, and in particular they're not ideal
883for us.
884
a1d2976b 885\S{faq-mailinglist1}{Question} Why can't I subscribe to the
70706890 886putty-bugs mailing list?
ee46ef84 887
888Because you're not a member of the PuTTY core development team. The
889putty-bugs mailing list is not a general newsgroup-like discussion
890forum; it's a contact address for the core developers, and an
891\e{internal} mailing list for us to discuss things among ourselves.
892If we opened it up for everybody to subscribe to, it would turn into
893something more like a newsgroup and we would be completely
894overwhelmed by the volume of traffic. It's hard enough to keep up
895with the list as it is.
896
a1d2976b 897\S{faq-mailinglist2}{Question} If putty-bugs isn't a
70706890 898general-subscription mailing list, what is?
ee46ef84 899
900There isn't one, that we know of.
901
be86e512 902If someone else wants to set up a mailing list or other forum for
903PuTTY users to help each other with common problems, that would be
904fine with us, though the PuTTY team would almost certainly not have the
905time to read it. It's probably better to use the established
906newsgroup \cw{comp.security.ssh} for this purpose.
ee46ef84 907
a1d2976b 908\S{faq-donations}{Question} How can I donate to PuTTY development?
ee46ef84 909
910Please, \e{please} don't feel you have to. PuTTY is completely free
911software, and not shareware. We think it's very important that
912\e{everybody} who wants to use PuTTY should be able to, whether they
913have any money or not; so the last thing we would want is for a
914PuTTY user to feel guilty because they haven't paid us any money. If
915you want to keep your money, please do keep it. We wouldn't dream of
916asking for any.
917
918Having said all that, if you still really \e{want} to give us money,
919we won't argue :-) The easiest way for us to accept donations is if
920you go to \W{http://www.e-gold.com}\cw{www.e-gold.com}, and deposit
921your donation in account number 174769. Then send us e-mail to let
922us know you've done so (otherwise we might not notice for months!).
9cd3f7b0 923Alternatively, if e-gold isn't convenient for you, you can donate to
924\cw{<anakin@pobox.com>} using PayPal
925(\W{http://www.paypal.com/}\cw{www.paypal.com}).
ee46ef84 926
927Small donations (tens of dollars or tens of euros) will probably be
928spent on beer or curry, which helps motivate our volunteer team to
929continue doing this for the world. Larger donations will be spent on
930something that actually helps development, if we can find anything
9cd3f7b0 931(perhaps new hardware, or a copy of Windows XP), but if we can't
ee46ef84 932find anything then we'll just distribute the money among the
933developers. If you want to be sure your donation is going towards
934something worthwhile, ask us first. If you don't like these terms,
935feel perfectly free not to donate. We don't mind.
936
f9908cf7 937\H{faq-misc} Miscellaneous questions
938
939\S{faq-openssh}{Question} Is PuTTY a port of OpenSSH, or based on
940OpenSSH?
941
942No, it isn't. PuTTY is almost completely composed of code written
943from scratch for PuTTY. The only code we share with OpenSSH is the
944detector for SSH1 CRC compensation attacks, written by CORE SDI S.A.
945
606398fb 946\S{faq-sillyputty}{Question} Where can I buy silly putty?
947
948You're looking at the wrong web site; the only PuTTY we know about
949here is the name of a computer program.
950
951If you want the kind of putty you can buy as an executive toy, the
952PuTTY team can personally recommend Thinking Putty, which you can
953buy from Crazy Aaron's Putty World, at
954\W{http://www.puttyworld.com}\cw{www.puttyworld.com}.
955
fa58cf81 956\S{faq-meaning}{Question} What does \q{PuTTY} mean?
ee46ef84 957
fa58cf81 958It's the name of a popular SSH and Telnet client. Any other meaning
959is in the eye of the beholder. It's been rumoured that \q{PuTTY}
960is the antonym of \q{\cw{getty}}, or that it's the stuff that makes your
961Windows useful, or that it's a kind of plutonium Teletype. We
962couldn't possibly comment on such allegations.
963
964\S{faq-pronounce}{Question} How do I pronounce \q{PuTTY}?
965
966Exactly like the English word \q{putty}, which we pronounce
967/\u02C8{'}p\u028C{V}t\u026A{I}/.